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日期	題名	作者
2016	Implementing City Hotel Service Qaulity Enhancements: Integrating of Kano and QFD analytical Models	Chun-Min Kuo, Hsi-Tien Chen
2015-12-01	服務補救知覺與補救後滿意度之關係－兼論失誤嚴重性與補救效益的調節效果	Liao), 陳細鈿(Hsi-Tien Chen) ； 陳貴凰(Kaui-Hwang Chen) ； 張柏文(Pou-Wen Chang) ； 賴鈺欣(Yu-Xin Lai) ； 甘姵柔(Pei-Zo Gan) ； 陳瑀薔(Yu-Qiang Chen) ； 劉怡君(Yi-Jun Liu) ； 廖苑辰(Yuan-Chen
2015-10	Airline choice by passengers from Taiwan and China: A case study of outgoing passengers from Kaohsiung International Airport	Hsi-Tien Chen, Ching-Cheng Chao
2015-08	A comprehensive relationship marketing model between airlines and travel agencies: the case of Taiwan	Ching-Cheng Chao, , Hsi-Tien Chen, Tai-Lin Yeh,
2015-03	Process improvement capability index with cost – A modeling method of mathematical programming	Kuen-Suan Chen, Shiang-Li Yang, Hsi-Tien Chen
2015	Integrating Kano model and SIPA grid to identify key service attributes of fast food restaurants	Hsi Tien Chen, Brendan T. Chen
2013-10	A Perspectives Comparison: The Importance and Features of Service Attitude between International Hotel Employees and Guests	郭春敏
2013-10	The impact of state ownership on hotel firms’ characteristics and financial performance in China	陳泰衡
2013-10	Assessing the Performance of Service Failure Categories from Employee Perspective	陳細鈿
2013-08	Service Attitude is Crucial Element to the Successful Tourism and Hospitality Industries	郭春敏

顯示項目1-10 / 56. (共6頁) 1 2 3 4 5 6 > >> 每頁顯示[10|25|50]項目