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    日期題名作者
    2016 Implementing City Hotel Service Qaulity Enhancements: Integrating of Kano and QFD analytical Models Chun-Min Kuo, Hsi-Tien Chen
    2015-12-01 服務補救知覺與補救後滿意度之關係-兼論失誤嚴重性與補救效益的調節效果 Liao), 陳細鈿(Hsi-Tien Chen) ; 陳貴凰(Kaui-Hwang Chen) ; 張柏文(Pou-Wen Chang) ; 賴鈺欣(Yu-Xin Lai) ; 甘姵柔(Pei-Zo Gan) ; 陳瑀薔(Yu-Qiang Chen) ; 劉怡君(Yi-Jun Liu) ; 廖苑辰(Yuan-Chen
    2015-10 Airline choice by passengers from Taiwan and China: A case study of outgoing passengers from Kaohsiung International Airport Hsi-Tien Chen, Ching-Cheng Chao
    2015-08 A comprehensive relationship marketing model between airlines and travel agencies: the case of Taiwan Ching-Cheng Chao, , Hsi-Tien Chen, Tai-Lin Yeh,
    2015-03 Process improvement capability index with cost – A modeling method of mathematical programming Kuen-Suan Chen, Shiang-Li Yang, Hsi-Tien Chen
    2015 Integrating Kano model and SIPA grid to identify key service attributes of fast food restaurants Hsi Tien Chen, Brendan T. Chen
    2013-10 A Perspectives Comparison: The Importance and Features of Service Attitude between International Hotel Employees and Guests 郭春敏
    2013-10 The impact of state ownership on hotel firms’ characteristics and financial performance in China 陳泰衡
    2013-10 Assessing the Performance of Service Failure Categories from Employee Perspective 陳細鈿
    2013-08 Service Attitude is Crucial Element to the Successful Tourism and Hospitality Industries 郭春敏
    2013-06 Application of DMAIC process to enhance health effects in caring institution 林雲燦
    2013-05 ADDIE Module to Enhance Service Quality in Hospitality Educational 郭春敏
    2013-03 Rural Tourism: Marketing Strategies for the Bed and Breakfast Industry in Taiwan 郭春敏
    2013-03 Applying importance-performance analysis with simple regression model to assess the service performance—A case study of tourist hotels 陳細鈿
    2013-03 Applying importance-performance analysis with simple regression model to assess the service performance—A case study of tourist hotels 陳細鈿
    2013-01 Study of improved thermal comfort conditions for outdoor recreation of Taiwan road garden 陳細鈿
    2012-08 Factors Influencing Camping Behavior: The Case of Taiwan 陳泰衡
    2011-12 便利商店服務品質績效評估與服務策略比較之研究—以7-11及全家便利商店為例 陳細鈿
    2011-12 旅館業人力資源管理措施與實習生生涯承諾關係之研究, 郭春敏
    2011-12 Factorial Validation of Hospitality Service Attitude 郭春敏
    2011-11 Local Residents’ Perceptions of the Beijing 2008 Summer Olympic Games Impacts: Comparisons of During- and Post-Games 陳泰衡
    2011-06 民宿產業住宿安全衛生現況之研究 林雲燦
    2011-06 The Potential for Active Online Learning in Taiwanese Tourism Degree Programs based on Online Educational Experiences of Graduate Students 陳泰衡
    2011-04 PURCHASE INTENTION OF GOLF CLUB CERTIFICATE – ILLUSTRATED FROM PERSPECTIVE OF CUSTOMER-BASED BRAND EQUITY 林雲燦
    2011-02 Applying six sigma to promote self-management ability in health clubs 徐欽賢

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