An integrated information system for customer requirement analysis

NCUTIR > College of Management > Department of Business Administration > 【企業管理系所】期刊論文 > Item 987654321/2715

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Title:	An integrated information system for customer requirement analysis
Authors:	Juang, Y.S.;Lin, S.S.;Kao, H.P.
Date:	2006-05
Issue Date:	2009-08-19
Abstract:	Efficient and effective response to the requirements of customers is a major performance indicator. Failure to satisfy customer requirements implies operational weaknesses in a company. The traditional method of handling customer requirement for a machine tool manufacturer was dominated by manual process and subjective decision. In this study, we improved the operation process of handling customer requirement. The framework of a customer requirement handling information system for machine tool manufacturers was analyzed, rule-based fuzzy inference was utilized, and a prototype was developed. The system supports both customers and service personnel in providing a systematic way of fulfilling and analyzing customer requirements. Keywords: Fuzzy inference system, customer requirements, information systems
Relation:	International Journal of Applied Management and Technology, 4(1), 199-216
Appears in Collections:	[Department of Business Administration] 【企業管理系所】期刊論文

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