In the competitive global business environment of the 21st century, enterprises
must respond effectively to customer demands. The selection of suppliers and
the evaluation of their performance are becoming major challenges that face
manufacturing managers. Assessing a group of suppliers and selecting one or
more of them is a complex task because various criteria must be considered
in the decision making process. Quality is an essential factor in qualifying a
corporation to enter the marketplace. In fact, the quality of parts obtained
from suppliers determines the quality of the finished product. Hence, quality is
the fundamental factor for supplier evaluation among various criteria. This study
applies the process incapability index Cpp to develop an evaluation model that
assesses the quality performance of suppliers. The model simplifies the evaluation
of suppliers, facilitates their effective selection, and provides insights into the
process situation of suppliers who may enter into a long-term partnership with
a company.
關聯:
International Journal of Production Research, 44(3), 589-600
