The Interference Effect of Perceived CSR on Relationship Model of Brand Image

NCUTIR > College of Management > Department of Business Administration > 【企業管理系所】期刊論文 > Item 987654321/5918

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Title:	The Interference Effect of Perceived CSR on Relationship Model of Brand Image
Authors:	Wu, Shwu-Ing
Contributors:	圖書館
Keywords:	CSR brand image brand attitude satisfaction repurchase intention
Date:	2015
Issue Date:	2016-10-19 13:35:33 (UTC+8)
Abstract:	In recent years, both business enterprises and society at large have begun to assign significant value to corporate social responsibility (CSR), and consumer health has come to be an important factor in this regard. This study therefore explores whether different levels of awareness of CSR result in differences in the relationships among brand image, brand attitude, satisfaction and repurchase intention, as well as their intensity. Fast-food chain MOS Burger is used as a case study. In addition, the interference effect of consumer’s awareness of CSR on the brand image relational model is analyzed. In order to achieve the above goal, a consumer survey was conducted in Taiwan, from which 535 valid questionnaires were collected. The average value of consumer awareness of CSR was used to categorize respondents into two groups. SEM (structural equation modeling) analysis showed that the impact of experiential image on brand attitude was significantly stronger among consumers with low awareness of CSR, as compared to those who were highly aware of CSR. This suggested that CSR has a partial interference effect. These results can serve as reference for companies in making CSR-related decisions and formulating brand strategies.
Relation:	International Journal of Business and Management, Vol 10, No 10
Appears in Collections:	[Department of Business Administration] 【企業管理系所】期刊論文

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