ISO 9000為國際標準組織所制訂之一系列品質標準。因其內容具有周全性、系統性等優點，目前已廣為歐、美、日各國大力推動與採用。我國1990年引進認證標準，藉以提高我國企業產品之競爭力。然而國內企業在推動ISO 9000過程中，仍處於學習階段，如何順利推動乃為政府與民間共同關心的重要議題。
本研究透過問調查方式，隨機抽樣國內已獲得認證的廠商，以瞭解現階段推動ISO 9000品保制度所面臨之問題，並探討各類特性廠商在認知上是否有所差異。另針對相關管理技術於推動過程中應用的滿意度與廠商獲得認證後在各項績效指標所顯現的滿意度等方面作探討，期能協助國內廠商順利道入此一品保制度。
ISO 9000 is the member of quality assurance family formulated by international Standards Organization. ISO 9000 is more sophisticate and Systematic, so it has become a worldwide quality assurance system. The government of R.O.C. had adopted these certification standards to help enterprises in increasing competitiveness since 1990. Since enterprises practice ISO 9000 still in learning stage, there fore, efficient practice of ISO 9000 is the main subject those enterprises and government most concern about.
This study uses questionnaire to sample survey companies who have ISO 9000 certifications. This investigation will reveal problems that enterprises had met with when they are trying to implement ISO 9000 quality assurance system, and explore if differences existing in recognition by companies that are in the same category. Further discussions will put emphasis on degrees of satisfaction of applying relative management technologies in implementing process. At last, when enterprise have the ISO 9000 certifications, levels of efficient indices categorized in this article have been extensive discussed.
Hope this article can lead enterprises to the ISO 9000 quality assurance system easily.
