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    Last Update: 2024-11-28 13:40

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    Showing items 1-10 of 60. (6 Page(s) Totally)
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    DateTitleAuthors
    2023-07-09 ADDIE系統化教學模式融入「旅館管理」課程之服務態度教學-應用角色扮演法 郭春敏
    2016 Implementing City Hotel Service Qaulity Enhancements: Integrating of Kano and QFD analytical Models Chun-Min Kuo, Hsi-Tien Chen
    2015-12-01 服務補救知覺與補救後滿意度之關係-兼論失誤嚴重性與補救效益的調節效果 Liao), 陳細鈿(Hsi-Tien Chen) ; 陳貴凰(Kaui-Hwang Chen) ; 張柏文(Pou-Wen Chang) ; 賴鈺欣(Yu-Xin Lai) ; 甘姵柔(Pei-Zo Gan) ; 陳瑀薔(Yu-Qiang Chen) ; 劉怡君(Yi-Jun Liu) ; 廖苑辰(Yuan-Chen
    2015-10 Airline choice by passengers from Taiwan and China: A case study of outgoing passengers from Kaohsiung International Airport Hsi-Tien Chen, Ching-Cheng Chao
    2015-08 A comprehensive relationship marketing model between airlines and travel agencies: the case of Taiwan Ching-Cheng Chao, , Hsi-Tien Chen, Tai-Lin Yeh,
    2015-03 Process improvement capability index with cost – A modeling method of mathematical programming Kuen-Suan Chen, Shiang-Li Yang, Hsi-Tien Chen
    2015 Integrating Kano model and SIPA grid to identify key service attributes of fast food restaurants Hsi Tien Chen, Brendan T. Chen
    2013-10 A Perspectives Comparison: The Importance and Features of Service Attitude between International Hotel Employees and Guests 郭春敏
    2013-10 The impact of state ownership on hotel firms’ characteristics and financial performance in China 陳泰衡
    2013-10 Assessing the Performance of Service Failure Categories from Employee Perspective 陳細鈿

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