Efficient and effective response to the requirements of customers is a major performance
indicator. Failure to satisfy customer requirements implies operational weaknesses in a company.
The traditional method of handling customer requirement for a machine tool manufacturer was
dominated by manual process and subjective decision. In this study, we improved the operation
process of handling customer requirement. The framework of a customer requirement handling
information system for machine tool manufacturers was analyzed, rule-based fuzzy inference
was utilized, and a prototype was developed. The system supports both customers and service
personnel in providing a systematic way of fulfilling and analyzing customer requirements.
Keywords: Fuzzy inference system, customer requirements, information systems
關聯:
International Journal of Applied Management and Technology, 4(1), 199-216
